Joyn is not working: this is the way to make the streaming service run again

Flow problems, stuttering, etc.

May 5, 2020 at 5.15 pm Reading time: Two minutes

Joyn did not go, and you keep getting the same error message? This article provides you with solutions to common problems with live TV providers. This way you can start Joyn and run it again.

Joyn: The first step in use.

table of Contents

Jon Jokie
Black screen
There is an error in the Joyn app on the smart TV
Errors in the Joyn app on Amazon Fire TV devices
Error when using Joyn abroad
Joyn displays an error message about Adblocker
Joyn error code 10
Joyn error code 3005
Joyn error code "ent"
Joyn displays "Error while loading player"
Not solved yet? Contact Joyn Support
Jon Quit

With Joyn, you can get the content of many TV channels on your smartphone, laptop or smart TV. You always call content from the Internet because Joyn does not use a traditional cable TV network to receive TV programs. Therefore, if Joyn has a problem, you should first check the following error sources:

If you are currently experiencing Joyn issues, you may need to be patient. Because if the live TV provider maintains its server, or there is a problem here, you ca n’t do anything at home. In our live TV rankings, you can look around for alternatives.

However, if your device cannot find a connection to the Internet, you should turn off and then turn on the device. In addition, you will learn how to best solve the DSL problem in the linked article.

If this solution does not help you, we have collected common error messages for you below:

Jon Jokie

When you start a live broadcast or video, an annoying lag will occur during playback.

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In order for streaming to run smoothly on Joyn, your internet speed must be fast enough. According to the manufacturer, this requires at least 10 megabits per second. You can check your Internet connection speed in the Netzwelt speed test.

Black screen

You start streaming and you only see a black screen.

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If Joyn only shows you a black screen, you should start streaming again. If it still doesn't work, switching to another Internet browser or restarting the device may help.

There is an error in the Joyn app on the smart TV

You are having trouble connecting with Joyn ’s smart TV.

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For Joyn, there is a separate application on Samsung and Panasonic smart TVs, and there is a separate application on Android TV, through which you can use streaming services. If they have not been used, they should be installed. If Joyn still does not work despite installing the application, you should check your device ’s internet connection. You can find more tips on how to use Joyn with Smart TV in the linked article.

Errors in the Joyn app on Amazon Fire TV devices

Joyn is not applicable to your Amazon Fire TV or Fire TV Stick.

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If you encounter problems when using Joyn on Amazon Fire TV Stick and Amazon Fire TV Stick 4K, you should restart the device first. If the stream still does not start after that, you should reinstall the application. You can find more tips on handling Joyn and Amazon Fire TV in the linked article.

Error when using Joyn abroad

Joyn will notify you with an error message that you cannot watch the selected channel abroad.

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With Joyn Plus +, you can watch German TV channels abroad. However, there are licensing restrictions here, which may cause problems. If you can't turn on the transmitter, you can try to bypass it through a VPN connection.

Joyn displays an error message about Adblocker

You use the free Joyn and receive an error message about using an ad blocker.

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Joyn ’s free products are supported by advertising. Therefore, the streaming service prevents the use of activated ad blockers. If you use such a service, you must deactivate it on Joyn or switch to a paid Joyn subscription.

Joyn error code 10

Joyn shows you the error message "10".

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The manufacturer will not disclose more details about what the error code on Joyn represents. Therefore, if the problem persists, you should restart the device and reinstall the Joyn application if necessary.

Joyn error code 3005

You start the Joyn application and you see error message 3005.

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If Joyn shows you the error message 3005, you should restart the application and reinstall it if necessary. The manufacturer did not display the exact meaning of the error message.

Joyn error code "ent"

You want to use Joyn, but you only see the error code "ent".

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If you receive the error message "ent", you should restart the Joyn application. If the message still appears, you should restart the corresponding device, and then reinstall the Joyn application.

Joyn displays "Error while loading player"

You start a stream and Joyn shows you the message "Error loading player".

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The player loading error should be fixed by restarting the browser or restarting the device. Reinstalling the Joyn application can also help here.

Not solved yet? Contact Joyn Support

Of course, we can only collect known errors from Joyn on this page. If you see any error messages that cannot be found on the Internet, you must contact Joyn Support. Since each error code indicates a specific problem, the staff can of course help you.

The best way to contact Joyn support is to use the chat function in Joyn FAQ. Employees will answer your questions as soon as possible, and you can answer them immediately without major delays. If you want to trust communication via email, you can find the contact form on the Joyn page.

Jon Quit

Are you troubled by Joyn ’s problems and do n’t want to use the service anymore? You can then terminate Joyn in each subsequent month without sending letters or emails. Instead, you log in with your Joyn account and end your subscription here.

In addition, you can also unsubscribe from the Google Play store on your Android phone, or use Apple ’s subscription management. Your Joyn-Plus + subscription will be automatically cancelled and your account will be free again. Of course, you can also completely close your Joyn account and request support to delete your user data.