Gaming News Nintendo punishes bad player behavior towards its employees
Nintendo has introduced a new policy: if you misbehave towards its employees, you will be denied certain services!
It was the Kyodo News website that discovered this new policy applied by Nintendoin its Japanese branch: implemented in Octoberell prohibits malicious individuals from accessing certain services towards his employees.
Nintendo implements a policy to protect its employees from certain abusive consumers
We know it, Working in an after sales service has always been a very complicated job : She consumer rarely come to you when things are going well, so sometimes they can be annoyed, even vehemently. But with the advent of the internet and social media, things have gotten even worse: now all you have to do is write who you work for in your Twitter bio to sometimes get harassed by angry users. Because of this, Nintendo has introduced a new policy aimed at this protect all employees from harassment and cyber harassment.
If you misbehave, we will deny your requests!
For the moment applies to Japan branch only from Nintendo, this new policy allows the Nintendo employees refuse to honor certain requests from customers who misbehave to them. The website of the Japanese company now effectively points this out Nintendo reserves the right to refuse to repair or replace any of its products if you exhibit any of these malicious behaviors:
- intimidation or threats
- Offensive or derogatory remarks
- violation of privacy
- Excessive demands, such as B. Free post-warranty repair
- Demand an apology from Nintendo or its employees without a valid reason
- Excessive repetition of the same request or complaint
- Defaming comments on social media or other websites
Consumer harassment is not a criminal offense in Japan
We made this decision after concluding that our customers would understand based on the reputation we have built for faithfully responding to their queries.
Nintendo at Kyodo News
As opposed to sexual harassment or workplace harassment Harassment of consumers is not regulated by law in Japan. He was fine covered in a manual with instructions to follow for companies drafted by the Department of Labor last February, but this Manual is non-binding, it does not commit companies to anything. consequently, Several Japanese companies have taken action over timeand created internal rules, especially if your employees have regular customer contact. Nintendo is now one of them desire to better protect its employees against the excesses of certain consumers.
Source : Kyodo News
As a result, Nintendo now allows its employees to refuse repairs and product replacements to consumers who bother them.
