The VPN service from the provider Proton is a sovereign choice among the providers. If you have any problems using Proton VPN, we will show you suitable solutions.
The connection to the servers of Proton VPN should work smoothly most of the time. If there are problems, a few simple solutions usually help. (Source: Montage: Netzwelt/ Image: Proton VPN, Netzwelt with AI, Pixabay)
The Swiss company Proton offers a whole range of products, which, in addition to email addresses and calendars, also include a VPN service. In this way, Proton VPN, similar to the in-house email service, relies on safe encryption without you having to do without the advantages of VPN services.
The safety of your own users remains one of the core elements that are also reflected in the number of users. According to Proton, over 100 million people now use Proton AG's services. A considerable number for a company that was only launched in 2014 by a crowdfunding campaign.
VPN services offer their users various connection options from various countries in the world. The server selection is very good, but the use of Proton VPN can provide you with problems if you have not gained any experience with VPN services beforehand. These do not always have to assume the service itself. In this article we show you the most common problems with Proton VPN and the appropriate solutions so that you will soon be anonymous on the net again.
Connection problems with Proton VPN
You want to connect to a server, but the connection doesn't work? Then a few general solutions can help.
If you have connection problems to a server, there can be various reasons. First try another server. If the connection to another server is possible, the server you have chosen is probably not available at the moment. However, this does not help you, then you can change the VPN protocol in the settings. Go to the “Settings”, select “Connection” and then “Default Protocol”. There should now be “smart (default)”. Choose another protocol from the list and try it again. If the problem still exists, the restart of your computer or smartphone as well as the WLAN router can help. Your antivirus software and firewall can also prevent a connection via Proton VPN. Then the problem can only be solved by deactivating these programs (temporarily).
Problem by “waiting for usable network”
If you want to connect to a Proton VPN server and the message “Waiting for the usable network” appears, you can try out these solutions.
If you set the message “Wait for a usable network” and do not know anymore, then you can try the following. Since the problem usually occurs under Windows and MacOS, you simply separate your internet connection and wait a few seconds. Then establish a new connection to the Internet. If Proton VPN connects directly, the problem is solved. According to several reports, this solution helps in most cases, and this approach has already helped us. However, do not get this further, then you should restart your computer and your WLAN network and try it again.
Quick Connect does not work
Quick Connect by Proton VPN does not work. A faulty intermediate memory can be the problem.
With the Quick Connect function, Proton VPN offers a quick connection to the best server. As a rule, the feature works solidly, but there are several reports that no connection can be established via Quick Connect. This can be due to a faulty intermediate memory. You can only delete this intermediate memory, also called cache files by reinstalling the app. If the new installation does not help, then check your internet connection and fix any problems here.
Proton VPN app crashes or freezes
If the Proton VPN app for smartphones crashes more often when using it, then this usually has to do with faulty intermediate memory.
If the app from Proton VPN is unstable, freezes or even crashes, you should first check whether you have installed the latest version. This is particularly important for a problem -free and, above all, safe use. If your app is still up to date and the problem is still available, this may be due to a faulty intermediate memory of the app. The so -called cache ensures that your app can act faster. However, if the cache files are incorrect, you should completely reinstall the app. In most cases, the problem is solved.
Slow internet after connection with Proton VPN
If you have to struggle with longer loading times after the successful connection to a VPN server, you can accelerate your connection with these tips.
A successful connection is a good sign at first. However, if websites or content such as videos should load very slowly or not at all, then this is probably due to the connection between you and the server or the location of the server. First try another server, because in many cases this already solves your problem. However, this does not help you, then we recommend a restart of your computer or smartphones as well as your WLAN router. A reinstallation of the Proton VPN app can also help here.
VPN connection in the hotel not possible
A connection to a VPN server is partially restricted in hotels. This error can also occur in other public networks.
If you stay in a hotel, use a public WLAN network there via a laptop or smartphone and want to establish a VPN connection, then it may not work. This is because many hotels block VPN ports. The same also applies to other public networks, for example in schools. In this case you can unfortunately do nothing but to contact the respective IT department so that they release the ports again. However, since these requests are usually rejected, you have to switch to another internet connection if possible, if possible, to use your VPN.
The best VPN services at a glance
If you are looking for the best VPN provider, please look into our VPN best list. There you will learn more about the respective features and the differences from the providers. This should be interesting for everyone who has so far used a free VPN variant, for example by Proton VPN.
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