Battery, Bluetooth, camera and Co.
Your Samsung Galaxy phone freezes, suddenly crashes or has other errors? This is not an automatic case of customer service. You can usually correct errors in a few simple steps. We show you solutions to the most common problems with Samsung Galaxy smartphones.
Whether it's the Samsung Galaxy S20 or Samsung Galaxy A40, this Korean manufacturer's mobile phone is very popular among users of all prices and ages. This is even more annoying when there is a problem. The fact that the camera suddenly stops focusing is just one of many errors that are often observed on various Samsung smartphones.
table of Contents
- Pokémon GO freezes Galaxy S20 series
- Spotify: Music stops when the display goes out
- Message "1 1" from "Find My Phone"
- The battery discharges too fast
- Bluetooth connection problem
- No notification light
- The phone keeps restarting (ship cycle)?
- Camera is no longer in focus (image is blurred)
- Samsung Galaxy S20 Ultra's display is green
- The application drawer is gone
- Galaxy S7 with pink stripes on the display
- The screen remains black (the phone will not start)
- Smartphones continue to report "Game optimization service application has ended"
- No or only slow WiFi connection
- Home screen does not change to landscape
- Bixby appears instead of closing the menu
- The f ingerprint sensor in the display works slowly
- Galaxy S8's display is red
- Navigation button burns itself into Galaxy S8's display
Your question is not listed here?
Fortunately, it usually takes only a few simple steps to quickly correct errors. We summarize the solutions to common problems below.
Spotify: Music stops when the display goes out
If the phone switches to standby mode, music playback will stop again. This is especially annoying when you play a playlist from your phone via a Bluetooth speaker. Fortunately, the problem can be solved in a few simple steps.
To solve this problem, you must open the settings. Now select the application and search for Spotify application. Click "Optimize battery consumption" in the next menu. Now select "All Apps" and search for the Spotify app again. Remove the check mark on "Optimized consumption".
The battery discharges too fast
Just plug the Galaxy smartphone into a power source, and now the battery indicator looks like a countdown?
Usually, the wrong configuration or faulty application will cause the battery to discharge quickly. But the weather also affects the battery life of smartphones. In another article, we explained the measures that can be taken when the battery of a mobile phone runs out quickly.
Bluetooth connection problem
With Bluetooth, you can not only transfer files, but also pair your Galaxy smartphone with a smart watch or Bluetooth speaker. But problems often arise here. Some simple steps are usually helpful.
Various problems may occur with Bluetooth. For a better overview, we outsourced the solution to the most common Bluetooth issues in another article.
No notification light
The notification light does not work on newer Samsung phones.
Since the Galaxy S10, Samsung has canceled the notification LED on its Galaxy phones. However, there are some ways to improve it. You can find these in the linked article.
The phone keeps restarting (ship cycle)?
After installing the update, is your Galaxy smartphone stuck in the startup loop? Or just start over? This error is mainly related to the error update or the error when installing the update. However, you can usually use the phone's recovery mode to remedy it. To do this, follow the steps below.
First turn off your Galaxy phone. Just press and hold the power button and volume down button for seven seconds. Then, the phone starts in recovery mode. Here you can use the volume buttons to select options. You confirm the selection with the switch. First select the "Erase Cache Partition" option and click "Yes" to confirm the following query. After successfully clearing the system cache, you can use the "Restart System Now" option to restart the smartphone. Fortunately, your Galaxy phone will now start again. During this process, your data will not be lost.
Camera is no longer in focus (image is blurred)
The camera of your Galaxy smartphone no longer wants to focus, do you only take blurry photos?
This error usually occurs suddenly and may have multiple causes. In another article, we will show you how to solve the autofocus problem of Galaxy smartphone in a few steps.
Samsung Galaxy S20 Ultra's display is green
After the update in April 2020, many Galaxy S20 Utlra users reported green tones on the display.
The image proves the problem. In fact, there is a simple Workaroud that can eliminate the green on the Galaxy S20 Ultra.
The application drawer is gone
Samsung recently abandoned the application drawer in its mobile user interface. You can activate it again in the settings.
You can find the corresponding menu item under "Display"> "Start Screen"> "App Buttons".
Galaxy S7 with pink stripes on the display
In a few weeks, some users of the Galaxy S7 Edge will see pink stripes on the display.
Some users reported that the bar disappeared after reset. Use the USSD code * # 0 * # and click "Red, Green and Blue". This operation is only used to temporarily correct errors. For some users, it is said that slight pressure on the upper area of the display near the front camera also caused the band to disappear at least temporarily. If neither solution is successful, please contact Samsung Customer Service.
The screen remains black (the phone will not start)
Your phone doesn't want to turn on, the screen just stays black?
First check if the battery is still fully charged. To do this, hang the Galaxy phone in the socket for a few minutes. Press and hold the Leister button and the power button for 10 seconds. The phone should now start in recovery mode. Here you can perform a reset and check if the problem can be solved. If not, please contact Samsung Customer Service.
Smartphones continue to report "Game optimization service application has ended"
Some users continue to receive the message "Game optimization service application has ended" on their Samsung smartphones.
This problem is easy to solve. We will show you in a separate text how to get rid of the "Game Optimization Service Application has ended" message.
No or only slow WiFi connection
Does your Samsung Galaxy want to connect to your WiFi network? Does the WiFi connection continue to decline or is it slow?
If your phone is experiencing WLAN problems, please check our article: "WLAN: Solutions to the Most Common Problems".
Home screen does not change to landscape
Samsung ’s One UI provides a continuous landscape mode for Android. This also displays the home screen and application drawer in landscape format. However, this has been disabled at the factory.
You must activate it under "Settings"> "Display"> "Home Screen". To do this, scroll to the "Rotate to Landscape" item in the menu and flip the switch to make it blue.
Bixby appears instead of closing the menu
If you hold down the power button for a long time, a menu usually appears on Samsung phones, where you can choose whether to shut down or restart the phone. However, for newer Samsung phones from Galaxy Note 10, long press the button to start Bixby.
Samsung changed the keyboard shortcuts. If you want to shut down your Samsung Galaxy phone as usual, follow the steps in the link instructions. Taking the Galaxy S20 as an example, we will show you how to undo changes.
The fingerprint sensor in the display works slowly
Newer Galaxy smartphones have a fingerprint sensor on the display. For technical reasons, this is slower than similar products integrated in the rear or switch.
Anyone who is not satisfied with the speed of work can try to speed up the unlocking process of the smartphone through tricks. To do this, please follow our text "How to accelerate the instructions in the fingerprint sensor of Samsung smartphones".".
Galaxy S8's display is red
Is your Galaxy S8 display red?
This problem may be related to incorrect color correction of the monitor. To correct this problem, do the following: Open Settings. Click "Screen Mode" here, and then select "Color Balance". Reduce the red part here. Samsung announced that it will respond to complaints about reddish tint through software updates.
Navigation button burns itself into the display of the Galaxy S8
Samsung uses virtual controls on the Galaxy S8. Some users reported that they were burned to death.
According to Samsung, a security mechanism is integrated into the software to prevent the controls from burning in. It can be disabled in the developer settings. Samsung clearly recommends against this.
Your question is not listed here?
Is there a problem with your Galaxy phone (we did not list it here)? Then tell us about the errors in the comments. We strive to find quick solutions. Maybe another netzwelt reader also knows the suggestion. Also keep in mind that many Galaxy features are based on cloud services. If the Samsung service does not work, then Samsung itself may also have problems. You can check the status of Samsung servers in our fault area.
It is also recommended that you check the Samsung Forum itself, where you will find solutions to many problems with Galaxy smartphones.
Alternatively, you can also call the Samsung Customer Service Center by dialing the following number 0800 72 678 64 Contact or write an email to Samsung Service. The hotline and email support are available 24/7 on all seven days of the week.
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