The number of players requesting refunds for “Cyberpunk 2077” is small, but not trivial.
overnight, CD project Released 2020 full-year earnings report [PDF], Which covers the entire business, including the recently released Cyberpunk 2077, The continued sales of The Witcher and the revenue of Gwent and GOG.
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CD Projekt revealed that by the end of 2020, Cyberpunk 2077 has sold 13.7 million copies worldwide. PC and Stadia accounted for the largest sales share at 56%. PlayStation followed closely with 28%, followed by Xbox with 17%.
Overall, CD Projekt’s overall business revenue in 2020 exceeded US$563 million (net profit of US$303 million), which is more than four times that of 2019. Part of this week’s report and the subsequent earnings call will provide more detailed information about each part of the business and address investors’ concerns about many issues.
During the conference call, CD Projekt talked about Cyberpunk 2077’s refund. The developer/publisher specifically discussed the “Help me refund” campaign, saying that about 30,000 refund requests were submitted through the campaign. This ultimately cost the company $2.23 million.
Help me refund is a sport designed to provide dissatisfied players who cannot get a refund directly from the retailer/digital store, but they have to compensate in full. After widespread distrust, CD Projekt proposed a limited-time show, which seemed to be a way to save some of its reputation.
But “help me refund” is only a small part of the refund fee. The company also revealed in the same report that the actual cost of refunds in 2020 is $51.2 million (including “help me refund”). Will be released in the fourth quarter of 2020. “
As Ars Technica and Analyst Mike Futter, This figure covers all refunds for Cyberpunk 2077, including retail and digital refunds. It also includes the estimated loss of refunds in the first quarter of 2021, as well as losses caused at the end of last year, which were not included in the report.
Cruel and opaque company statements may be deliberate, as is the location of that particular page in the larger report. Nevertheless, compared with CD Projekt’s 2020 revenue and profit, 51 million US dollars is a small amount, but it is far more than you think CD Projekt’s initial statement, which only covers Help Me Refund.
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