The Joy-Con are for Nintendo, since the launch of the Switch in March 2017, its real Achilles heel since they have provoked among users a huge amount of headache: errors connecting to parts not working as they should – the The sticks– and they caused a truly calamitous user experience. If something similar happens to you, see what we tell you below.
Nintendo joins the European Union
BEUC, the largest consumer organization in the European Union, announced on April 4 that Nintendo had decided to offer all Switch users a special cover to solve problems caused by your Joy-Conthe commands that we can put in and take out of the Japanese console and that usually fail, as a rule, before the age of two.
This is why you should keep in mind that, if this is your case, It doesn’t matter if you bought your console controls in 2017 or 2019 which will be covered by this special program that the Japanese have announced and which, until now, has limited its impact to the last 36 months thanks to a grace period granted exclusively by Nintendo.
Specifically, they warn on their official website that “Nintendo offers consumers who have purchased the corresponding product within the European Economic Area, the United Kingdom or Switzerland a free repair at an official Nintendo repair center for controllers. order because of the reaction capacity problem. This measure is applied even if the reaction capacity problem is caused by the wear of the product, and even though the 36-month manufacturer’s warranty provided by Nintendo has already expired“.
So if you currently have Joy-Cons that do not work well and are more than two years old, we are going to tell you how to contact Nintendo so that they can repair them or change them for those that fulfill their function without giving errors.
How do I contact Nintendo?
The way to contact Nintendo is through their website, where we can request a specific repair for the Joy-Con. So you will see it and you will see a series of problems that we can suffer. In each of them, possible remedies and solutions are explained, although if everything has been seen, there is no way to improve things, then it is time to seek redress.
But before you ask, keep in mind the following the company advises (it’s literal text):
- If it is not possible to calibrate the levers, Joy-Con controllers will need to be repaired which are not working properly. It is not necessary to send the whole console.
- If a Joy-Con controller is properly installed on the console, but the joystick still does not respond as it should, it will need to be repaired. It is not necessary to send the whole console.
- […] Nintendo may refuse to repair a Joy-Con controller’s joystick responsiveness problem free of charge if (a) the problem is caused by accessories or other items intended for use with the controller, but not manufactured by or for Nintendo (whether or not they were included with the controller at the time of purchase), (b) the controller was used for commercial or rental purposes, (c) the problem was caused by accidental damage, its own negligence or that of a third party, unreasonable use, modification, use with products not supplied, licensed or authorized by Nintendo for use with the controller, (d) the controller has been opened, modified or repaired by a person or company other than Nintendo or its authorized representatives (unless there is a clear correlation between the opening, modification, or repair and the Joy-Con controller responsiveness issue), or if the serial number of the remote control has been altered, modified or removed.
if we believe that can we claim this repair serviceaccess from here, leaving all your data (Nintendo Switch or Joy-Con serial number, name, address, etc.) so that the Japanese can take over and collect it from you.
