Despite what you might think (because of the word “store” in the error), this problem it has nothing to do with the Microsoft Store, the app store built into Windows 10, but most of the time it’s your computer hardware and more specifically your storage units. Either way, below we will explain why this is happening and how you can solve this problem.
Unexpected store exception, why is this error showing?
Hope the steps we are going to explain to you below will help you solve this problem; Typically, the culprit for a blue screen that says Unexpected Store Exception has to do with a hardware issue, which almost always has to do with your storage drives but sometimes can also have to do with your graphics card driver. .
This blue screen can appear at any time, both during system startup and while you are doing something, but it is almost always when you have changed something in the system either because you have added or changed a piece of hardware or because you have made changes to the system settings.
¿Unexpected store exception? Comprueba on SSD
Often times, this error indicates that your storage drive is crashing, and it is easy to check if it is not working well with programs like CrystalDiskInfo, because here you can visually check if the hard drive (in the case of a mechanical disk) has bad or misplaced sectors, or if the service life of the SSD has come to an end. If “Good” appears in the “Health” section and in blue, it means that the drive “in theory” is good, if “Attention” appears in yellow, it means that it is starting to fail (such as bad sectors that have started to reposition) or if it is written “Bad” in red, the unit is on its last legs.
In the event that this software tells you that the storage device is not in good condition (that is to say in all the situations in which it does not indicate that its status is “good”), it is Recommended to replace the unit with a new one to avoid problems and in all likelihood you will prevent the unexpected store exception error from reappearing.
If the storage unit is OK, don’t forget to check the other components of the PC starting with the RAM memory (we have a tutorial on how to check if the RAM memory is in good condition for this which you will need to great help if you don’t know how).
Update your graphics driver
Oddly enough, there are times when the graphics card driver can cause incompatibility with other hardware items and cause the unexpected store exception error to appear. The first thing we recommend that you do, before you even update your graphics card driver from the manufacturer’s website, is boot the PC into safe mode and uninstall the “base” Windows driver.
To do this, right click on the start button and select “Device Manager”. There, display “Display adapters”, find your graphics card, right-click on it and select the “Uninstall device” option as shown in the image above. After that, restart your PC and let Windows reinstall the driver automatically.
Perform a system scan
There are times when the unexpected store exception error does not appear because the storage unit is bad, but because what is wrong is the file system in it, so it is worth worth running a system scan to verify that all is well. To do this, right click on the Start button and select “Command Prompt (Administrator)”. In the window that opens, type the command “sfc / scannow” (without the quotes) as shown in the image above and let the tool do its job.
In the event that no issues are found, the message “Could not find any integrity violation” will appear which means everything is fine, but alternatively it might find some issues and display messages like this:
Windows Resource Protection found corrupted files but could not repair some. Details are included in the CBS.Log% WinDir% LogsCBSCBS.log
In this case, it will have created a log file indicating the problems in a file located in c: WindowsLogsCBSCBS.log that you can open with Notepad to check. In any case, if this tool that we ran was not able to fix the problem on its own, maybe you should consider the option of formatting the computer or restoring it to factory settings. .
Disable your antivirus
If you have been a PC user for a few years, you already know that Antiviruses are quite conflicting and cause a large number of problems and incompatibilities, since they sometimes “hijack” certain files essential to the functioning of the system, thinking that they can be a threat. For this reason, if you keep getting the unexpected store exception error, try disabling your antivirus if you have one installed.
If you don’t have one, remember that Windows also comes with its own antivirus, which you can turn off by clicking on the Start button and selecting the gear icon (Settings) and then going to the Security menu of Windows -> Antivirus and anti-virus protection. Threats. There, click on the “Manage settings” button and you can turn it off.
Fast startup might cause an unexpected store exception error
Windows 10’s fast boot mode is very helpful in reducing computer boot time, but it can also cause issues of the kind that we are dealing with in this article, so it is worth trying to turn it off. to see if the problem goes away. To do this, go back to Settings but in this case go to System -> Start / stop and suspend. On the right side, you will see a button that says “additional power settings”.
Pressing it will open a new window in which if you unfold the part below, you will see the option to uncheck the box that allows fast start in Windows (you can see it in the screenshot below- above). Save the changes, reboot, and see if the issue has been resolved.