Thanks to PlayStation Network, we can not only access the Sony Store, called PlayStation StoreBut, in addition, it is essential for the operation of online titles without forgetting the subscription to PlayStation Plus.
What to do if the PlayStation network is not working
Many are the reasons why our console does not have access to the PlayStation network, the reasons we explain below with the corresponding solution.
PlayStation network state
The first thing to do is to check if this Sony service is without operation. The fastest, simple and direct method to know that the PlayStation network works or if a certain type of problem is encountered, consists in directly accessing its service page available via this link.
On this website, we can know if one of the 4 services (account management, games and social networks, PlayStation Video and PlayStation) which are part of PlayStation Network has an operating impact. If all the services work properly, this means that the problem is in our connection or in our account.
Re -account data data
If we changed the password Access to the PlayStation network from its website, but we have not agreed to change it to the PlayStation network, we can never access before changing.
We forgot the password
If we do not remember the password, we can recover it via this link by clicking on Summary problems. It is the same thing that we must also click if, we do not remember having changed our password, because it is possible that we have stolen our account.
Here, the main problem is that the email address has also changed, because, in the affirmative, account recovery is practically impossible. To be able to recover the account, Sony will ask us for account data, such as date of birth, data that is not easy to obtain.
This is one of the reasons why, when we create an account, we must always enter the right data. Although I can give the feeling that they want to know more about us (which we cannot deny), it also serves to recover the account in the event of loss of access.
Update the console software to the latest version
Although it is generally not usual, Sony, like Microsoft, Google and Apple among others, stop providing management of certain versions of their operating systems. If the version of the console operating system is very old, Sony may refuse to continue to offer you a service until The upset console.
The main and the only reason to do so is for security. Each version of Operating systems It includes improvements and security fixes to solve the problems that have been detected and which, in this case, could allow access to Sony servers.
Turn off and turn on the router
As a last resort, if none of the options we indicated above solved the problem, the last thing we can try is to deactivate and remove the router, because the connection used by the console may have remained suspended No internet access.
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