It is not usual that when purchasing a product we encounter problems, but from time to time we may find that our purchase has gone wrong and we must request a refund of the money that we have paid for, a repair or replacement for a functional product. the unit through a process called warranty processing.
This process is mandatory and both the product manufacturer and the store participate in it. In addition, according to the legislation of our country, it is the store that must act as a bridge between the end customer and the manufacturer to ensure that the warranty is handled correctly and assures you that you will have a product in optimal conditions. for which you paid. In this case, there is no doubt that the process in a physical store is less secret than the warranty processing in PcComponentes or Amazon, which are digital platforms
Who offers the better warranty, PcComponentes or Amazon?
The first thing to keep in mind is that both companies offer a portal for selling products. If, for example, we want to buy a power supply of a certain brand and we buy it through Amazon or PcComponentes, we will find that the platform itself does the selling service and, therefore, it is easier to process the warranty. We say this because many computer stores promote their products through one of the two platforms, so the warranty changes completely.
Jeff Bezos’ platform has a series of common regulations that all marketplace sellers must follow to transact it. What does the Amazon warranty cover? Well, the fact that you did not receive the product or if you received it, it arrived damaged, defective or not as described. From then on, you have 30 days from receipt of the product to start the return process and once you have contacted them, around 14 days.
Regarding shipping and return costs, if you send the product outside the 14-day period, the Amazon guarantee does not reimburse you for the transport costs. Also, if you return the payment without contacting them, you will lose the ability to process the warranty. So in the case of the largest store in the world, you will find that the quality of service will depend on where you live and the quality of transport in the area.
Processing warranty with PcComponentes has fewer complications than doing so with Amazon, the bureaucracy surrounding its platform is cleaner and more straightforward. As we can process returns from our users panel on the store website and specifically from the section of Orders and Returns. From there, you just have to prepare the package in a box and send it through the transport agency that you prefer or that is available, as the case may be.
The advantage of this system is that although you have to pay for the defective product to be sent (unless you are premium), you will not have to wait as long for them to bring you a product without defects or to refund you. We can say that Amazon guarantees the return of the transport cost of the product, but it is much slower. On the other hand, PcComponentes has a faster service, but does not reimburse shipping costs.