As they say, “everything is fleas for a skinny dog”, and it seems that the misfortunes lately are fed with MSI, who does not look up. On this occasion, the problems are related to your AIO liquid cooling kits MAG CoreLiquid 240R and 360R, which exhibit endemic failure, although fortunately for users, the manufacturer has admitted the problem and not only removed the defective products from the market, but also appealed to users who own these devices so that they can claim and make them change. We tell you everything below.
According to the manufacturer himself, it seems that he has received complaints from the malfunction of these CoreLiquid 240R and 360R for an indefinite time (they wouldn’t say how long they dragged on this issue until they finally had to make a decision). The main symptom is that after working well for a while, the AIO liquid cooler suddenly started making abnormal noises, while the CPU temperature reached alarming limits.
MSI MAG CoreLiquid bug can burn your CPU
From MSI’s description of the issue, it appears that a batch of MAG CoreLiquid 240R/360R AIO coolers contains coolant that may end up leaving sludge over time. Of course, if the liquid leaves sediments, it is very simple that the accumulation of these can block the flow of the liquid inside, producing, as we mentioned before, abnormal noises and, well sure, that the processor temperature shoots up: proof of this is in the screenshot that we have placed above these lines, where you c an see that the processor at rest has a temperature of 62 ºC.
Continuing with what the manufacturer himself said, the problem of blockages due to these sediments causes processor temperatures above 60 ° C even at rest, and although they do not comment on anything, it also means that when we put the processor under load, there are many ballots that the temperature exceeds the maximum limit, causing the PC to automatically shut down since its overheating safety mechanism will be triggered.
What to do if your MSI AIO breaks down?
MSI is not a manufacturer that stands out precisely for its after-sales service or the quality of its products. At least on this occasion they reacted correctly and prepared a special replacement program for the affected products, so if you are an owner of an MSI MAG CoreLiquid 240R or 360R AIO kit, you can request to exchange it for a new.
To check if your device is one of the affected lots, you need to go to the MSI website which we have linked at the end of this article and in the lower box enter the serial number of your product. If this has been affected, then you must initiate an RMA procedure with the brand to return the defective product to them and they can send you a new one from a series that is not affected.
To manage the warranty, you must provide the serial number of the product, your name, address, telephone number and email, and the brand will send you a Fedex label that you must print and stick on the package that you must previously prepare with the Defective AIO, to send it to you for free. When they receive the damaged unit and verify that it is part of the affected lot, they will send you a new one free of charge; it may mean you spend quite a few days without a heater, but at least it won’t cost you anything.