After very public examples where two of their power supplies failed spectacularly, Gigabyte has offered replacements to all those affected and at the same time cast doubts about the methodology of those who raised the problem in the first place.
In a statement posted on the company’s website, Gigabyte explains what’s going on – two power supply models, the GP-P850GM and GP-P750GM, were found dead or self-set on arrival – and says, “There may be occasional instances of exceeding peak power can”. the intended area of application “.
The company then switches directly to address the Gamer nexus Video from last week who primarily highlighted the problem so publicly and apparently blamed them for putting so much pressure on the units:
GIGABYTE appreciates and takes into account all feedback and suggestions from our media partners and PC hardware professionals. We have received concerns from a third party about potential issues with triggering the GP-P850GM and GP-P750GM at high wattages when tested over an extended period of time with DC electronic load equipment that is repeatedly close to 120% to 150% OPP Trigger point is. These extensive tests can significantly shorten the life of the product and components of the GP-P850GM and GP-P750GM.
But that didn’t happen! That Gamer nexus Video showed that the units sometimes arrived dead in the box before they were even used, or died after just a few minutes of use, not Gigabytes claiming “extended time”.
This could explain why, despite this and repeated assurances that all of its power supplies are security-certified, Gigabyte also indicates that these models have since been changed. and that anyone who has bought one of the affected devices can have it exchanged, asking users to contact their local Gigabyte customer support center.