GoG.com Refunds now cover games that are downloaded, installed, and played

GoG.com & # 39; s online refund policy now gives customers a refund even if they downloaded, launched, and played the game in question for any length of time. The 30-day restoration window, introduced for the first time in 2013, is still in operation.

GoG.com started offering digital buybacks more than six years ago. So far, its policy has been to get a refund, no questions asked, if one is requested within 30 days of purchase – but only if the game is not downloaded. The new policy removes the deadline.

"We are monitoring the results of the current review to make sure that no one is using this policy to harm developers who are putting their time and heart into making great games," GOG.com said the question

sent an email to customers on Wednesday evening, speculating questions about who bought, played, and enjoyed the game for a month before requesting a refund. "We can refuse a refund in such cases."

In 2013, GoG.com called its new refund policy a "declaration of trust" between it and its customers, understanding that GOG.com will make every effort to find a selling game running on its customer network, and that customers will not violate the refund policy to play the game free of charge. GoG.com reiterated that idea in a message on Wednesday.

"It is important for us to say that this review is likely to always thank your respect and hard work in building the games you buy on GOGG.com and playing by the rules," wrote GoG.com. "Thanks for that and we encourage you to continue to do so."

GoG.com Refund Guarantee extends very easily in any online market. Steam started to make money back in 2015, too its general policy today to refund if the request is made within two weeks of purchase, and if the game is played for two hours or less. The Epic Game Store has some similarities 14 day / 2 hour refund policy

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PlayStation Store too offers a 14 day window as of the date of purchase, but will not give any money back if the user starts downloading the game (unless the game is broken). The Microsoft Store may restore digital purchases for Xbox or Windows PC games privately, but all game sales and game products in this market are considered final. "We consider various factors such as the time from the date of purchase, the time of release and use of the product," their policy states.

Nhopendo & # 39; s eShop does not provide refunds

, even though other players have success has been reported finding one by pleading their case directly to a support agency. Nintendo's policy of not restoring previous orders or allowing users to withdraw was challenged in a German court sponsored by a judge there last month, even though German consumer authorities have appealed the decision.

GoG.com's return policy also includes pre-ordered games until the launch date and 30 days after the release date, as well as paid content, under certain terms. The store's first-in-class offerings, known as Games in development, can also be returned up to 30 days after purchase. There is no limit on the amount of refund a customer may request, but GoG.com says, "We reserve the right to refuse a refund in each case."

"Please do not take advantage of our confidence by requesting the number of games that should not be returned," adds GOGG.com. “Don't be that person. Nobody likes that person. ”