Connection loss, error message, etc.
If the live TV provider has any problems, our waipu.tv problem solving program will help you. These are our solutions to the most common problems of waipu.tv.
Is there a problem with the live TV provider Waipu.tv? Then, we summarize the different methods for you. [Source: Exaring AG / Screenshot: netzwelt]
Waipu.tv is a live TV provider that allows you to open more than 100 channels using your smartphone, laptop or smart TV. You only need an internet connection to access high-quality live streams. Since waipu.tv can only run on the Internet, if an error occurs, you should check two basic sources of error:
If you encounter Internet problems, we will help you elsewhere. Follow the link to our problem-solving program to make an internet connection, and then check if waipu.tv is working now.
If there is a problem with waipu.tv, you must wait patiently. The server problem will be resolved soon, and you can use the service again.
Solutions to common problems of waipu.tv
If your internet connection and Waipu server are working properly, you should restart the application or device and check if the problem can be solved. If this is not the case and you receive an error message on waipu.tv, the following sections of the problem-solving process will help you:
Black screen
You have launched the waipu.tv application and only see a black screen.
If waipu.tv only displays a black screen, you should try to switch to the radio overview or menu. Your stream may not have started correctly, you can switch to another station. If this does not work, you should restart the application or device.
Waipu.tv is jerky or faltering
The stream starts to play, but the video keeps shaking.
Your Internet connection may not be fast enough to use waipu.tv at the selected quality. For this, you can use our Netzwelt speed test. For high-definition waipu.tv, you need at least 16 megabits per second download speed, to receive SD content, its speed is 6 Mbit / s. If the connection speed is too slow, you can reduce the streaming quality on waipu.tv. This will automatically run in the web application. For other devices, such as Amazon Fire TV Stick, you must lower the screen resolution in the settings.
The app cannot be downloaded
You want to install the waipu.tv application on your smartphone, but the download does not work.
Check your phone ’s internet connection again and switch to the mobile network if there is a WLAN problem. Then follow the instructions downloaded from the download page of the waipu.tv application. To download the app, you must also use a German account on Apple and Google.
Blocked due to proxy or VPN connection
You want to start live streaming, and waipu.tv blocked playback due to VPN connection or proxy server.
Waipu.tv does not allow the use of proxy servers or VPN connections. Therefore, if there is a problem with the playback of the live stream, it should be disabled.
Restart function is not available
You cannot use the restart function to rewind the current live stream, nor can you watch the program from the beginning.
The restart feature is only available to customers with "perfect" subscriptions. In this package, the channel of the ProSiebenSat.1 media group also blocks it. You cannot use them on ProSieben, Sat.1, ProSieben Maxx and Co.
Waipu.tv is not available in your country
You start live streaming and receive an error message informing you that waipu.tv is not available in your country.
You can only use waipu.tv in Germany and other EU countries, without restrictions. EU countries include: Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Spain, Czech Republic , Hungary and Cyprus. If you use waipu.tv outside the EU, you can try to use waipu.tv via a VPN connection. However, because live TV providers have blocked VPN streaming, waipu.tv must remain undetected. It is best to use the trial version of the VPN provider of your choice to test whether the service is used with waipu.tv.
Number of parallel streams exceeded
You start live streaming and are told that you have exceeded the maximum number of devices for parallel streaming.
In the Ultimate subscription, waipu.tv allows you to use 4 parallel streams. In all other subscriptions, you can start live streaming on both devices at the same time. If the maximum number of devices is exceeded, the stream must be ended on another device to watch the required client.
Operation via "waipen" does not work
You want to use "Waip" to stream TV to another device in vain.
In order to use waipu.tv's "Waip" feature, both devices must be on the same WiFi network. In addition, you must register with the same account on both devices.
Waipu.tv issue on Chromecast
You cannot use waipu.tv on Google Chromecast.
In order to use waipu.tv on your Google Chromecast, you must stream the TV stream from your smartphone or other device. To do this, you must open Google Chromecast and connect it to the screen that is also turned on. In addition, the streaming players must be on the same WiFi network.
Problems with waipu.tv on Amazon Fire TV devices
You want to use waipu.tv on Amazon Fire TV or Amazon Fire TV Stick, but it does not work.
Your Amazon Fire TV Stick must be connected to the Internet to use waipu.tv. You can then install the free waipu.tv application on your device and log in with user data. You should now be able to start the live broadcast. You can find exactly how waipu.tv settings work on your Amazon Fire TV Stick in the linked instructions.
"DRM error" error message
You start a stream and waipu.tv shows you the error message "DRM error".
For private channels, if you use a rooted Android smartphone with a custom ROM, you will see the message "DRM error". If you receive this error message on a conventional smartphone, the DRM component in the operating system used may be faulty. In this case, you should contact the support of the phone manufacturer.
Waipu.tv displays green pictures
You start streaming video, and you only see a green picture.
If you only see a green image instead of a stream, you should first check whether the device is properly connected. In this case, you can download the waipu.tv analysis application. Click the link to the help area of waipu.tv to download the application for your device.
Waipu.tv only allows you to view programs on your home network
When you use waipu.tv on the go or on an external WiFi network, and receive an error message, you can only see the corresponding radio station on your home network.
Waipu.tv defines your home WLAN as a home network by default. You can only watch certain content on your home network. To be able to access this content again, you can change your home network or subscribe to the "mobile" option in account management.
How to contact Waipu.tv support
If your question is not listed here, please let us know in the comments. Other readers may be able to help you, and we will include previously unknown issues in our problem solver. Of course, you can also ask waipu.tv for help. The manufacturer Exaring AG provides extensive online support for all waipu.tv customers.
Can't fix the error? So you cancel Waipu.tv
If your internet connection is not fast enough to use waipu.tv satisfactorily, or if you do not want to continue using waipu.tv for any other reason, you can of course cancel the service at any time. The notice period is only 7 days, less than one year. If you use waipu.tv for a long time, the notice period is 30 days.
To cancel, you just need to go to waipu.tv account management. To do this, log in via an Internet browser and click the "User" symbol in the upper right corner. In this menu, you can cancel the event subscription. prompt: Under "Data Protection", you can also delete the entire waipu.tv customer account for all data.
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