Nintendo is cracking down on the growing worldwide issue of harassment of its customer service staff regarding repairs and notes this in its revised terms and condition page. The Kyoto-based company says that if customers go beyond engaging in behaviour that surpasses socially accepted norms they have the right to refuse repair or replace the customers product. If the customers behaviour is seen as extremely malicious in tone, the company has the right to contact the police and their own lawyers.
Updated terms and conditions:
When making inquiries about product repairs, please refrain from engaging in behavior that goes beyond socially accepted norms (including but not limited to those listed below). If we determine that such behavior has taken place, we may refuse to repair or replace your product. Moreover, if we view the behavior as especially malicious we will contact the police and lawyers in order to take the appropriate measures in response to it:
- Threats, intimidation, or menacing behavior
- Insults or degrading remarks
- Infringement on privacy
- Requests for service beyond social norms, such as requesting free repairs beyond what is covered by warranty
- Unreasonable demands for an apology from the company or demands to punish people
- Behavior that prolongs the time spent such as excessively repeating the same request or complaint
- Slander on social media or the Internet
