Below you will see a list with the most common and relevant mistakes that PlayStation 4 players have reported over the years.
This is a mistake similar to the "Three Lights of Death" of Xbox 360, although its rate of appearance on PS4 is much lower and is somewhat solvable. If the LED light on your PS4 starts to flash blue and does not go outEven the console cannot start and it restarts, it means you have a serious problem. It is usually a problem that prevents you from transmitting the video to the TV.
To make the console solve the problems it may be having, it is recommended to update the firmware of the television in case it has errors or is not compatible with the information that the console sends via HDMI. Of course, the HDMI port on the console or TV, as well as the cable, could be damaged. Try switching to HDMI on the screen or connecting the console to another television with another cable. If the problem persists, the PS4 HDMI could be damaged.
To a lesser extent, it is also possible that the console power supply has broken down -This is common in PCs for example- or that the console has some kind of problem when reading the hard disk. You can take out and reconnect the disk in some models of the console, to verify that its connection is correct.
In the same way that our console can let us know that there is a serious problem in the system with a blinking blue light, it can also change its color and display it in red. In this case it is likely that even the console will allow us to play with problems, but we should not pass this warning. It generally means that the console is detecting dangerous overheating, which could give rise to much more serious problems due to wear of the components – due to heat. Some pin that is dislodged, reboots of the console to avoid major failures, etc.
Since the console is designed to support the execution of PS4 games without heating problems, the first thing you should do is disconnect it from the power and wait for it to cool. Press the console button for six or seven seconds, until it beeps, and thus restart certain processes. Make sure the console is in an open place, without being in a bookshelf, drawer, etc. That none of its ventilation slots are blocked by an object.
If the problem persists and above the console heats up in a very short time, the fan is probably not working and you have to call the technical service.
Some console models suffer problems with the disc reader and, more specifically, they can eject the disc at any time – or try to eject discs when there is none inserted. The first recommendation is to place the console in vertical mode since, in addition to cooling better, it seems that machines suffer much less from this problem if they are vertical.
If the console is not capable of ejecting a disc – they may get stuck – we have to try to remove it manually. To do this, press and hold the console power off button for 7 seconds, until you hear a beep. Unplug all cables and then we must perform the steps to remove the disk. You will need a long Phillips screwdriver and know the serial number of your console. Depending on these five models: CUH-7010 Series, CUH-2015 Series, CUH-1200 Series, CUH-1000 Series and CUH-1110 The options are different.
All console models include a special screw, the so-called manual eject screw, which allows us to remove a locked blu-ray disc without losing the console warranty.
If the console does not display an image on the screen, you probably have some problems with HDMI. In some console models there was a manufacturing problem in which the HDMI connectors were blocked by a metal part. First check the HDMI of the console and the screen, look at them with a flashlight to see if they are in perfect condition. Also try changing the HDMI of the console and that if you are trying play 4K resolutions, you will have enough transfer speed to do so. If you see the folded metal piece, try to fold it down and place it in the same way it was originally.
Most common errors of current consoles have to do with disconnections or malfunction of your Internet connection. First of all, many problems are due to Sony's own errors with PSN, in addition to maintenance periods, so the first thing is go to social networks to see if more people are experiencing this problem -They can also be denial of service attacks.
Most of the own errors related to the modem or router are solved by restarting the connection. For this we have to turn off and on again all the devices that are part of the problem, giving them a few minutes of margin to turn them on again. Turn off your PS4, your modem / router and wait a few minutes. While checking the cables and that physically everything is fine. Turn on again and wait a few seconds for the connection to return to the console.
If the problem is not solved and you have Internet in other home appliances, try Change the DNS of the network settings on PlayStation 4. It is very common to use Google's public DNS in these cases, which are 8.8.8.8 for the primary and 8.8.4.4 for the secondary.
It is even possible that the wrong execution of a title will block the PlayStation 4 system, and it may seem that we cannot do anything about it so that it can be unlocked again. This can happen, for example, with video games like Anthem. In these cases in which the wrong execution of a videogame locks the console, just We must restart it, but in safe mode. To do this, press the power button on the console, but keep it pressed until you hear two beeps, at which point it will start in safe mode.
The safe mode of any computer system prevents certain programs outside the operating system from running, so that only relevant and indispensable processes will be initiated for the system From here we can select the option "rebuild the database"to solve the problem and that everything works perfectly when we restart the console in normal mode.
E-8200012C PS4
The credit card information is not valid
CE-37732-2 PS4
The downloaded file has not been installed on the system correctly. It is possible that the data was damaged during the download.
E-82000050 PS4
The file address is invalid or an unexpected error occurred during communication with the server.
WS-37313-7 PS4
Error uploading video to YouTube
E-8200013A PS4
Cannot access PSN server
NP-37667-9 PS4
Share Play has disconnected because the network connection has become unstable.
NP-37668-0 PS4
You cannot join Share Play because the network connection is slow or unstable.
CE-36329-3 PS4
An error has occurred with the system software
CE-30005-8 PS4
There was an error accessing the hard drive or the Blu-ray / DVD drive.
CE-32889-0 PS4
There was an error in the game or application
SU-35931-1 PS4
The system software update data may be partially damaged.
CE-34305-5 PS4
Error reading hard disk information
NW-31294-9 PS4
Connection timed out since the wireless connection is unstable
WC-40360-3 PS4
Problems with PlayStation Store
CE-34788-0 PS4
This update file cannot be used.
WS-37337-3 PSN
This PSN account has been temporarily suspended
WC-40349-0 PS4
The saved credit card is not valid
CE-33945-4 PS4
Server connection failed
CE-33987-0 PS4
Internet connection test failed
WV-33899-2 PS4
Unable to connect to PlayStation Network ("PSN")
CE-33991-5 PS4
Unable to connect to the Internet
CE-34632-8 PS4
Content not available
NW-31456-9 PS4
Connection error
CE-33986-9 PS4
Internet connection test failed
CE-30784-2 PS4
The PS4 system has not detected the USB device
NW-31201-7 PS4
Unable to connect to the Internet
CE-34878-0 PS4
An error has occurred with the application.
NP-34993-8 PS4
Cannot connect to server
CE-35287-5 PS4
Cannot connect to server
CE-30774-1 PS4
Cannot update
SU-30696-4 PS4
Error updating system software. The update file may be damaged.
WS-37368-7 PSN
This PSN account has been blocked
CE-34335-8 PS4
A hard disk was not detected on the PS4 system
NW-31374-8 PS4
Connection timed out
CE-37700-7 PS4
The download has been canceled because the content is not available on the PlayStation Store.
WC-40345-6 PS4
Your credit or debit card information is not valid.
WC-40383-8 PS4
Could not connect to server (HTTP error 503).
CE-36275-3 PS4
The comment could not be published on the transmission.
E-82000028 PS4
The credit or debit card information associated with your Sony Network Entertainment account is not valid.
WV-33907-2 PS4
The network connection timed out. The connection may be busy or not stable.
NW-31246-6 PS4
DNS settings are not valid.
CE-33319-9 PS4
The video or the screenshot cannot be uploaded because the service limit has been reached.
CE-35340-5 PS4
Cannot connect to the PlayStation streaming service.
CE-35489-9 PS4
The region code of this DVD or Blu-ray Disc is not compatible with this PlayStation 4 system due to regional restrictions that apply to DVD and Blu-ray Disc.
CE-34544-0 PS4
It is possible that the database is partially corrupted since the information needed to start the application is not found.
NW-31253-4 PS4
A network error has occurred. The DNS server response has been delayed or is unstable.
NP-38497-1 PS4
The network connection may be affected during a Share Play session because the speed of your network (upload) is only 2-5 Mbps. We recommend increasing the speed of your Internet connection.
E-82000168 PS4
Unable to connect to PlayStation Network.
NP-31952-0 PS4
The network connection timed out.
CE-34861-2 PS4
Connection error.
NW-31250-1 PS4
Internal Server Error. There was an error connecting to the server.
CE-32921-7 PS4
The system cannot read the disc.
WC-40375-9 PS4
The coupon code entered has already expired or is not yet available.
E-82000054 PS4
The credit card entered is not valid.
WS-37504-9 PS4
The PlayStation Network service is in maintenance.
WC-40378-2 PS4
The frequency limit has been exceeded.
WV-33898-1 PS4
You cannot connect to the server or open a web page in the browser.
WS-37501-6 PS4
Internal Server Error. There was an error connecting to the server.
CE-38612-0 PS4
The application data on the hard disk may be partially damaged.
NP-31928-3 PS4
Unable to connect to the Internet.
NP-34994-9 PS4
An error has occurred in the Groups application.
CE-33992-6 PS4
Error during internet connection test.
CE-33126-5 PS4
You cannot continue transmitting. The text or settings associated with the channel may not be valid.
NP-35000-8 PS4
PSN is in maintenance.
NP-34924-2 PS4
You cannot check the latest update of this application. The network connection may be unstable.
CE-35918-6 PS4
Cannot read disc.
WC-40343-4 PS4
The credit or debit card information stored in the Sony Entertainment Network (SEN) account is not valid.
WC-40371-5 PS4
The coupon code you entered is invalid.
E-82000003 PS4
Connection timed out.
E-820001F7 PS4
The service may not be temporarily available.
E-82000002 PS4
It is not possible to connect to the PlayStation Network server.
WC-40330-0 PS4
Timeout error.
NW-31453-6 PS4
Delayed Server Response
WS-36782-6 PS4
Unable to send friend request.
E-80558337 PS4
PlayStation 4 does not recognize the content correctly. The content registration information may not be correct.
NP-37680-4 PS4
The stored credit card is not valid.
CE-36249-4 PS4
Unable to download content. The download date has not yet arrived.
WC-40365-8 PS4
It is not possible to add the item to the cart. The total value of the cart items has reached the limit.
CE-33937-5 PS4
The content cannot be used. To use the content, buy it on PlayStation®Store.
CE-34867-8 PS4
You have inserted the wrong disk.
NW-31254-5 PS4
A network error has occurred. The DNS server response has been delayed or is unstable.
NP-31735-9 PS4
This function cannot be used because of age restrictions.
CE-32951-0 PS4
A network connection problem has occurred.
CE-38702-0 PS4
Unable to get information from the server. You may have problems connecting to the network or the Internet.
CE-32937-4 PS4
Error downloading data.
NP-33318-8 PS4
The connection to Share Play has been lost because the network connection has become unstable.
CE-35413-6 PS4
The PIN code for Remote use is not correct.
CE-32930-7 PS4
Data downloaded to the hard drive may be damaged.
NP-31801-3 PS4
An error occurred while using PSN functions.
CE-38604-1 PS4
It is not possible to download the application since you already have a disk version of the same title installed.
WV-33917-3 PS4
An error occurred due to too many redirects.
CE-32869-8 PS4
The application cannot be started because the information is not valid. It is possible that the database is partially damaged.
E-82021088 PS4
The credit card you tried to register is already associated with your account.
NP-34957-8 PS4
Communication error with the server
E-82000000 PS4
Application error not defined.
E-82021054 PS4
The credit card entered is not valid.
NP-31736-0 PS4
The application tries to connect to a user who has logged out.
CE-39984-3 PS4
PS4 has obtained an IP address but cannot connect to the Internet.
CE-35451-8 PS4
There was an error connecting to the server.
WS-37338-4 PS4
PS4 system access to PlayStation Network has been blocked.
CE-32883-4 PS4
An internal error has occurred.
CE-37704-1 PS4
The download has been canceled because there is not enough space on the hard disk.
NW-31297-2 PS4
Cannot connect to the wireless network.
CE-33950-0 PS4
Could not connect to server to verify license
CE-33984-7 PS4
The connection test timed out while trying to obtain the IP address.
NP-37637-6 PS4
Install the latest system software.
CE-35239-2 PS4
You need to update the PS4 system software to use the network functions
88010E0F PS4
Remote use: A connection to PlayStation 4 could not be established.
8801E13C PS4
Remote use: The connection time to the server has run out because the network speed is too slow.
CE-30012-6 PS4
Internal Error
NW-31473-8 PS4
Connection error
88010C36 PS4
Remote use: The connection time to the server has run out because the network speed is too slow.
88010E10 PS4
Remote use: A connection to PlayStation 4 could not be established.
WS-37397-9 PS4
Connection error
E-82000180 PS4
Credit card or PayPal account information is required.
NP-31731-5 PS4
The user has logged out of PlayStation Network or the data on the hard drive is corrupted.
WS-36856-8 PS4
The service has been temporarily stopped.
CE-35485-5 PS4
The disc cannot be played.
WS-36855-7 PS4
A server error has occurred.
WS-36862-5 PS4
You cannot join the session.
CE-34883-6 PS4
The PIN code for Remote use is not correct.
WC-40372-6 PS4
The coupon code entered is invalid or unavailable.
CE-40852-9 PS4
An error has occurred on the server.
WV-36350-7 PS4
Cannot connect to server.
NP-39231-8 PS4
Cannot connect to server.
CE-38633-3 PS4
The transmission was interrupted due to a communication error with the server.
CE-35235-8 PS4
The transmission was interrupted due to a communication error with the server.
CE-36297-7 PS4
The transmission was interrupted due to a communication error with the server.
CE-40890-1 PS4
The transmission was interrupted due to a communication error with the server.
E-82000088 PS4
The card you tried to register is already associated with your account.
E-82027850 PS4
The credit card information is not valid.
E-82021003 PS4
The data entered contains special characters.
CE-32899-1 PS4
Cannot connect to server.
WC-36547-5 PS4
The card you tried to register is already associated with your account.
WC-41274-8 PS4
The data entered contains special characters.
NW-31194-8 PS4
An error occurred with the Internet connection on the PS4 system.
WC-34891-5 PS4
The credit card information is not valid.
NP-39225-1 PS4
An error occurred with the Internet connection on the PS4 system.
CE-40911-5 PS4
PlayStation VR Error Code
CE-40305-2 PS4
There was an error updating the RV device software.
CE-33327-8 PS4
PS VR USB error
NP-32370-5 PS4
User Error
CE-38706-4 PS4
Cannot connect to server.
WS-41755-2 PS4
Cannot connect to server.
CE-40306-3 PS4
There was an error updating the RV device software.
CE-40307-4 PS4
There was an error updating the RV device software.
CE-40327-6 PS4
There was an error updating the RV device software.
CE-40309-6 PS4
There was an error updating the RV device software.
CE-40326-5 PS4
There was an error updating the RV device software.
CE-40311-9 PS4
There was an error updating the RV device software.
CE-40325-4 PS4
There was an error updating the RV device software.
CE-40312-0 PS4
There was an error updating the RV device software.
CE-40315-3 PS4
There was an error updating the RV device software.
CE-40313-1 PS4
There was an error updating the RV device software.
CE-40314-2 PS4
There was an error updating the RV device software.
CE-40316-4 PS4
There was an error updating the RV device software.
CE-40317-5 PS4
There was an error updating the RV device software.
CE-40318-6 PS4
There was an error updating the RV device software.
CE-40319-7 PS4
There was an error updating the RV device software.
CE-40320-9 PS4
There was an error updating the RV device software.
CE-40321-0 PS4
There was an error updating the RV device software.
CE-40322-1 PS4
There was an error updating the RV device software.
CE-40323-2 PS4
There was an error updating the RV device software.
CE-40324-3 PS4
There was an error updating the RV device software.
WC-36551-0 PS4
There was an error connecting to PlayStation ™ Network.
WC-34731-8 PS4
The credit card information is not valid.
C-82E10193 PS4
There was an error updating the RV device software.
NP-31959-7 PS4
There was an error connecting to PlayStation ™ Network.
NP-34388-6 PS4
There was an error connecting to PlayStation ™ Network.
CE-39935-9 PS4
There was an error connecting to PlayStation ™ Network.
NP-31966-5 PS4
There was an error connecting to PlayStation ™ Network.
WV-33921-8 PS4
Cannot connect to server.
NP-39233-0 PS4
There was an error creating a Group or joining one.
E-80AA001A PS4
An error occurred while starting the application.
CE-38606-3 PS4
You cannot add the following content to Downloads.
NP-39226-2 PS4
There was an error connecting to PlayStation ™ Network.
CE-39985-4 PS4
There was an error connecting to PlayStation ™ Network.
CE-30022-7 PS4
Format the hard drive again.
CE-30006-9 PS4
Reconnect the hard drive and repair the file system following the instructions.
CE-30002-5 PS4
An error has occurred.
CE-41899-1 PS4
Connect the external USB storage device directly to the PS4 system.
CE-41902-6 PS4
Use an external USB storage device that meets the following requirements:
CE-41901-5 PS4
Use an external USB storage device that meets the following requirements:
E-82027201 PS4
Authentication Error
CE-41558-3 PS4
Unable to start the application.
NP-31970-0 PS4
No context available
NP-39232-9 PS4
An error has occurred when creating a group or when trying to join one.
NP-36006-5 PS4
Your trophy data may be damaged.
NW-31247-7 PS4
The network connection timed out.
CE-38703-1 PS4
Cannot connect to server.
WC-40376-0 PS4
This product or content is not available for your account in your country or region.
CE-37857-0 PS4
PS4 does not recognize the USB storage device.
WS-36724-2 PS4
The target user does not exist.
WC-40368-1 PS4
Insufficient funds
WC-35442-8 PS4
The credit card information you entered is already associated with another account.
CE-42040-0 PS4
This operation cannot be performed. There is not enough free space in the system storage.
WS-37469-9 PS4
It is possible that PlayStation Network is performing maintenance or is too busy temporarily.
WS-37432-9 PS4
It is possible that PlayStation Network is performing maintenance or is too busy temporarily.
WS-36778-1 PS4
The user is not in the friends list.
CE-42041-1 PS4
This operation cannot be performed. There is not enough free space in the system storage.
NP-31828-2 PS4
A connection error has occurred due to very dense traffic on the PSN server.
WC-41705-7 PS4
The transaction or exchange of coupon requires the use of a registered payment method. There is no registered payment method.
WC-34889-2 PS4
Tämä toiminto on väliaikaisesti lukittu liian monen yrityksen takia.
CE-32894-6 PS4
The connection to the server has been interrupted. There may be a problem with the network connection or the PlayStation ™ Network or the service provider server may be temporarily busy.
NW-31205-1 PS4
The network connection is not stable enough or too weak to connect to the PSN server.
CE-35406-8 PS4
The PS Vita system could not be linked to the PS4 system for Remote Use because the accounts of both systems are different.
SU-30627-8 PS4
System software may be damaged.
WC-40383-8 PS4
Could not connect to server (HTTP error 503).
CE-30008-1 PS4
There was an error starting the content.
CE-32723-7 PS4
The item is damaged or the system cannot detect it.
WC-40355-7 PS4
Problems adding funds to a child's PSN account.
WC-40360-3 PS4
Problems with PlayStation Store.
WS-38220-5 PS4
An error has occurred.
WC-40382-7 PS4
The stored credit card is not valid.
WC-40377-1 PS4
There was an error adding funds to the wallet using a coupon or a PSN card.
NP-31980-1 PS4
The session is complete.
CE-38704-2 PS4
A network error has occurred.
CE-30028-3 PS4
There was an error in the application.
WC-40329-8 PS4
Unable to access PlayStation Network.
NP-40833-8 PS4
A server error has occurred.
E-82385F03 PS4
An intermittent error has occurred.
WS-43305-5 PS4
An intermittent error has occurred.
CE-32809-2
An error occurred while starting a downloaded game.
SU-41350-3 PS4
PS4 ei löydä käyttöjärjestelmän päivitystiedostoa USB-tallennuslaitteesta.
SU-30625-6 PS4
If you received this error code, the PS4 system has not recognized the system software update file and could not be updated. Here are the steps to resolve the error code SU-30625-6.
WS-37505-0 PS4
If you received this error code on a PlayStation 4 system, a connection error has arisen between your PS4 system and the server. Here are the steps to resolve the error code WS-37505-0.
SU-42481-9 PS4
If you received this error code, the PS4 system has not recognized the system software update file and could not be updated. Here are the steps to resolve the error code SU-42481-9.
SU-30645-8 PS4
If you received this error code, the PS4 system has not recognized the system software update file and could not be updated. Here are the steps to resolve the error code SU-30645-8.
NP-34981-5 PS4
A server error has occurred.
